Job Summary
The Unsecured CRM Head for Singapore at Standard Chartered Bank is responsible for the oversight of financial and non-financial risks related to the CCPL credit portfolios as well as managing the credit risk profile of the CCPL portfolio in Singapore, while supporting business growth objectives. This is a key role within the senior leadership of Standard Chartered Bank that reports directly to the Country Credit Head, SG. The role is based in Singapore, which is the location of Standard Chartered’s finance hub in ASEAN and requires broad experience of banking and lending across consumer segments.
Key Responsibilities
Strategy
- Develop and maintain the credit policies to ensure the consistency with the overall risk appetite of the Unsecured WRB business (Credit Cards and Personal Loans).
- Provide insightful and robust analysis to facilitate credit policy and risk appetite discussions and decision making in the credit risk governance and management meetings.
- Maintenance of the Credit Portfolio management actions (including underwriting standards) for Unsecured products (Credit Cards and Personal Loans) to ensure that it’s aligned to the agreed risk appetite, reflects the key risk characteristics of the portfolio, and enables effective controls.
- Supervision the implementation and enforcement of the credit policies and risk control procedures for consistent applications
- Presentation of the unsecured portfolio with robust and insightful analysis in portfolio review meetings to facilitate risk reward trade off discussions and decisions.
- Conduct periodic review on CCPL portfolio to ensure optimal decision-making.
- Strategic initiatives via CET to explore new opportunities and challenge the effectiveness of existing policies.
- To support smooth implementation of credit polices to ensure effective execution.
- Lead regulatory risk assurance unit to ensure compliance for MAS 635 and other regulations concerning unsecured lending in Singapore
Business
- Development, implementation and execution of policies and strategies for effective portfolio management.
- Proactively manage the portfolio credit risk profile within agreed risk appetite. Reduce volatility by prompt escalation of potential risks / issues to safeguard a largely “surprise free” and well managed book.
- Understand sensitivities to key risk drivers and potential stress impact on the portfolio. Monitor external factors such as state of the economy, regulatory environment and other emerging risk trends. Ensure that Portfolio Standards evolve appropriately to proactively manage changes in external environment, strategy and/or risk appetite.
- Monitor, review and control risk profiles (e.g. risk grade migration, risk concentration, RWA) to ensure that portfolio shape is in line with strategy.
- Perform in-depth portfolio analysis on identified business issues.
- Conduct program tracking to ensure continuous validation of credit policies for essential program rollouts.
- Contribute to design of credit process around portfolio activation/ intervention and drive automation to improve the efficiency and effectiveness of portfolio management process.
- Continuously improve the way we work by driving cost effectiveness and automation of credit processes.
- Lead Regulatory Risk assurance unit to ensure compliance for MAS 635 /Other regulations concerning portfolio management. Identification of breaches and closure of regulatory breaches to be managed by unit.
Processes
- To exercise Process Ownership for the following processes –
- Compliance with CBS standards for Online enquiry and Bureau Scrub Process. Partner with technology and other functions to implement any enhancements.
- Develop comprehensive bureau policy as per regulatory and group guidelines
- Ensure QA and other controls for Bureau Enquiry and Scrub process.
- Monitor usage of bureau expense against the contractual obligation.
- Ensure effective management of operational risks within the Function and compliance with applicable internal policies, and external laws and regulations.
- Continuously improve the operational efficiency and effectiveness of risk management processes.
People & Talent
- Continue to strengthen Singapore CCPL CRM team organization structure and build resilience. Identification and growth talent for backups (1-Down). Continue to build talent pipeline across levels while ensuring diversity and inclusive culture.
- Identify training and development opportunities for the team and enhance team job experience i.e., job rotation, swap, short term assignment, task force and etc.
- Support diversity & inclusion and continue to cultivate leaders in WRB Risk team.
- Lead the teams to achieve outcomes set out in the Bank’s Conduct Principles.
- Ensure the provision of ongoing training and development of the CCPL Risk function's people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles.
- Lead through example and build the appropriate culture and values within the CCPL Risk function and across the wider organization.
Risk Management
- To exercise Process Ownership for the following processes –
- Portfolio Management – Unsecured products (Credit Cards and Personal Loans)
- Support CAD & CET Credit Programs Development, Formulation, Approval and Implementation.
- To ensure risks of processing failure are being actively controlled end-to-end.
- Ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering and KYC.
- Participate in and / or support the Bank's effort in combating money-laundering activities.
- Ensure compliance with local regulations and group policies.
- Ensure compliance to the operational Risk Framework including the effective application of risk toolkit eg. KPIs/KRIs, CSTs and reporting.
- Ensure material risk exposures and related issues are reported to the responsible governance committees and to Group and business level committees as appropriate.
Governance
- MAS Regulatory Compliance
- Adhere to Responsible Financing Regulations
- Adhere to Group Policies and Standards
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Unsecured Team to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- PM&F / SCMAC
- Collections
- WRB Business
- Credit Initiation and FRMU
- Compliance
- Operations
- Group Risk
- CCH Singapore
- EXCO
- GIA
Other Responsibilities
- Embed Here for good and Group’s brand and values in SG Unsecured CRM.
- Perform other responsibilities assigned under Group, Country, Business or functional policies and procedures.
Skills and Experience
Our Ideal Candidate
- 12+ years of experience in Credit Risk Management, Analytics and Risk framework.
- Bachelor’s university degree, preferably in a Quantitative Discipline
- Good knowledge of banking practice, financial markets, Basel III and Retail Banking lending products.
- Strong analytical skills and ability to make independent decisions with a strong sense of empowerment and influencing skills to command the respect of a cross functional set of professionals at senior level (internal and external).
- Proven leadership skills.
- Languages - Excellent communication skills – written and oral
Role Specific Technical Competencies
- Risk – Retail Credit
- Risk – Collections
- Risk – Manage Change
- Risk – Operational Risk
- Risk – Manage People
- Risk – Communication and Influencing Skills
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
