Responsibilities:
- Lead and manage day-to-day performance of Local and Overseas Customer Service teams
- Handle and resolve client complaints / inquiry / feedback
- Improve customer service experience, create engaged customers and facilitate organic growth
- Develop customer service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Generate reports by analysing the customer service experience, if requested
- Provide training to customer service staffs to deliver a high standard of customer service
Requirement
- Bachelor’s degree in any related discipline
- Min 8 years of Customer Service Support experience with at least 4 years in leading team size of up to 30 agents
- Having experience in IT, financial services or payment solution industry is an added advantage
- Proficient in Microsoft Office applications
- Customer service orientation, stress tolerance, problem analysis and problem-solving
- Effective interpersonal skills with both internal and external customers
- Advanced troubleshooting and multi-tasking skills
Interested candidate please submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile - https://sg.go.persolkelly.com/job/details/10361
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Registration ID <R1105286> (Ngiam Xinyi)
