DC Environment Support
- Shall monitor the facilities infrastructure in the DC to ensure that they are within the operating levels defined by the Customers.
- Power infrastructure (such as Uninterrupted Power Supply and power distribution boards);
- Cooling Infrastructure (such as computer room air-conditioning units);
- Fire detection and suppression systems (such as FM200, water sprinklers, fire extinguishers);
- Environment monitoring system (such as humidity and temperature); and
- Water leakage detection.
- Shall ensure the DC infrastructure is monitored on twenty-four (24) hours a day, seven (7) days a week, inclusive of Saturdays, Sundays and Public Holidays.
- The Vendor shall inform the Customer within one (1) hour when problems are detected.
- Shall work with the Customer and Customer-appointed Supplier to resolve any infrastructure issues detected in accordance to the support hours as required by the Customer.
DC Facilities Management Services
- Shall ensure, through daily inspection, that the general cleanliness and tidiness of the data centre are maintained by the Customer-appointed Supplier.
- Shall work with Customer-appointed Supplier on site preparation tasks such as network cabling and electrical wiring, when required.
- Shall ensure the network cabling in the data centre and within the racks are neat and tidy.
- Shall work with the Customer-appointed Supplier for both scheduled and ad-hoc maintenance, servicing, repair and upgrading works to the infrastructure at the Customer’s premises and premises identified by the Customer.
- Shall plan and coordinate the maintenance activities. This includes polling the affected parties, obtaining the Customer’s approval, and sending out messages to inform the affected party.
- Shall obtain the Customer’s approval before finalizing the plan for any activity.
- Shall provide on-site support during the maintenance activities unless otherwise agreed by the Customer.
- Shall maintain up-to-date documentation of the data centre design layouts.
- Shall manage the physical security of the data centre in accordance with the guidelines provided by the Customer.
- Shall monitor the following physical security infrastructure to ensure they are within the operating levels defined by the Customer
Requirements:
- Preferably Three (3) years of working experience in Data Centre Engineer Operations experience
- ITIL v4 Foundation Certification or equivalent
