- Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
- Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
- Prepares accurate pricing of part orders and returns based on factors such as foreign currency conversion rates, contract type and coverage, special customer discounts, part type category and subjective data from field service engineer as to reason for current part issue.
- Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas
- Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
- Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
- Maintains professionalism in working relationships with team, customers and others within the company.
- Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
- Ad-hoc tasks/duties assigned by Superior
Requirements
- Min N / O / NITEC / Diploma in any courses
- Min 2 to 3 years of order processing / sales support / order fulfilment exp
Salary range: $3K to $3.6K
Medical Device / Lifescience MNC
Interested candidates, please forward your resume to [email protected]
Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)
