- Building relationshipsAccount managers establish and maintain professional relationships with clients. They also work to increase customer satisfaction and retention.
- NegotiatingAccount managers negotiate and close business contracts with clients. They also mediate between the company and its customers.
- Tracking metricsAccount managers track and forecast key account metrics, such as quarterly sales results and annual forecasts.
- ReportingAccount managers prepare reports on account status and present insights to management. These reports can help the company identify buying patterns.
- CollaboratingAccount managers collaborate with internal teams to ensure that products or services are delivered smoothly. They also stay up to date on industry trends and competitors to provide valuable client insights.
- CommunicatingAccount managers act as a communication link between a client and a business. They communicate with the company's upper management to keep them updated on customer-related issues.
- Managing accountsAccount managers manage a portfolio of accounts to achieve long-term success. They also oversee account representatives to boost sales.
Account managers work in a variety of industries, including marketing, finance, event planning, software, and advertising
