Activities and Responsibilities
· Processing new orders into SAP, closely following up on orders to meet monthly sales target.
· Provide customer support, managing relation with customers, attend to enquires, information request etc…
· Checking stock inventory to advise Sales/Customers
· To monitor advance payments, customers claims and export control.
· Ensure all documentation and processes are in accordance with corporate guidelines
· Work closely with the warehouse to handle inbound and outbound distribution
· To organize shipments (road/sea/air), checking freight cost.
. To support the preparation of reports, analysis and Year End stock takes
. Resolve and co-ordinate any operational day to day issues with 3PL warehouse / Customers / Suppliers / Forwarders.
. Manage LC negotiation, Country of Origin, Form D, any Certification
. Verifying Vendors invoices, compiling invoices for weekly submission
. Any other activities in line with this role requested by the Manager
Requirement
. Proficient in SAP, MS Office
. Knowledge with Letter of Credit negotiation
. Ability to think strategically, problem solving skills
. Motivated and organized/details oriented
. Tactful to handle difficult customers
. A minimum of 3 years proven experience in a customer service position
. Strong team player with attitude
** Able to start work immediately or short notice
