- Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures.
- Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary.
- Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant.
- Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management.
- Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders.
- Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed.
- Act as a deputy in the absence of the manager, effectively overseeing operations.
- Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations.
- Adhere to company’s standard operating procedures
- Perform any other ad-hoc duties and responsibilities as assigned.
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