Contractual Period: 2 years
Overview
Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates information on patient’s hospital stay based on treatment or procedure.
Financial Counselling /Admission
- Conduct financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
- Assist patients to complete the various modes of payment forms.
- Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
- Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
Patient Billing Matters
- Assist patients/NOK in their billing enquiries.
- To collect deposits, payments and handle any outstanding bills for eligible patients, or for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
- Perform settlement for NETS / Credit Card transactions daily for patient outstanding payments.
Handling and processing of National forms (NEFR/MCAF/MT)
- To be able to explain and advise patient and their NOK on the various forms and the necessary proof of documentation needed.
- To ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
- To ensure SAP system is updated whenever these forms are consented by patient.
Other Responsibilities
- Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
- Reply emails received in the AASC email account daily.
- Ensure all e-BARFs and merge request cases are raised timely and correctly within the department.
- To manage the department supplies inventory.
- Involve and engage in ad-hoc projects as assigned by Reporting Officer.
Requirements
- Minimum GCE “O” Levels qualification or equivalent.
- Diploma/Degree in Business Administration, Accounting/Finance or equivalent field.
- Strong analytical, communication and interpersonal skills with positive “can do” attitude.
- Must have - Good knowledge of CPF and insurance stuff as this role will need to do financial counseling is a must
- Team player with natural ability to interact with healthcare team of all levels.
- Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
Working hours
- Must be comfortable to work 3 rotating shifts (Including PH and Weekends)
Interested applicants, please feel free to reach out to us at my email address [email protected]
EA Reg No.: R1436439 | EA Licence: 17C8713
**We regret to inform only shortlisted candidates will be notified
