Job Scope:
- Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally
- Handle facility bookings, programme registrations and over-the-counter payment collections
- Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
- Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operational challenges and enhance customer experience
- Ad-hoc duties and projects as assigned or needed
Salary:
S$14 /hour for weekdays
S$16 /hour for weekends
Shift Hours:
Morning (6.30 am to 4.00pm | 8.30 am to 6.00pm)
Afternoon (1.00pm to 10.30pm)
Evening (4.00pm to 10.30pm)
Working Hours Per Week:
28 hours per week
20 hours per week
12 hours per week (weekend and event only)
Location:
Near Stadium MRT
Additional Benefits:
Transport reimbursment
Reg No: 96C4864
EA License No: R22110839
