Technical Operations Data Analyst
- 12 months contract
- Hybrid work location
- Work location: CBD
The Opportunity
- Review operational issues and determine if a technology (product) solution is required or a process correction needs to be made. Identify opportunities to improve business practices and drive internal process improvements.
- Track and report on operational performance for the global team and conduct data analysis regularly to identify trends and areas of improvements.
- Run daily standup meetings and monitor and manage daily customer support tickets for prioritization and triage.
- Assist in creating Business Review content for leadership meetings.
- Ensure the team adheres to established processes and protocols while staying informed about any updates or changes. Proactively highlight any deviations that affect our quality of support both internally and with vendors.
- Identify and address any roadblocks or issues that may impact operations
- Update status page for product issues when needed
- Support daily hand-over activities between different regions
- Coordinate with the team and prepare regional monthly meeting content
- Coordinate customer notifications on expiring API product version
- Document learnings and share operational insights to cross-functional teams
Your Background
- 2-4 years of experience providing operations support in a technical environment with strong understanding of Operational Metrics and Key Performance Indicators to measure success of a team.
- Demonstrated creative problem-solving approach and experience in using data visualization technologies to help drive business insights.
- Experience in building advanced SQL queries and dashboards to find operational trends and root cause by dice and slicing data.
- Customer-oriented mindset with demonstrated understanding and empathy
High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary - Demonstrated ability to multitask and prioritize in a fast-paced environment
- Collaborative team player with "get it done” attitude
- Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
- Excellent verbal and written communication skills and demonstrate attention to detail
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
