Job Summary:
The ideal candidate will ensure the smooth functioning of production systems, troubleshoot complex issues, and collaborate with cross-functional teams to optimize processes and enhance operational efficiency.
Key Responsibilities:
• Monitor and ensure optimal service levels for day-to-day production support.
• Develop and maintain scripts (Shell, Python) for system monitoring, troubleshooting, and maintenance.
• Collaborate with third-party vendors and internal support teams to deliver a seamless support model.
• Use Elasticsearch for logging, monitoring, and analysing system services.
• Assist in CI/CD pipeline operations and support deployment processes adhering to best practices.
• Take ownership of high-severity issues, provide timely resolutions, and engage in root cause analysis (RCA).
• Proactively identify and implement pre-emptive solutions for production stability.
• Communicate effectively across business units and support teams.
Technical Skills:
- Hands-on experience with OpenShift, MariaDB, MongoDB, or similar platforms.
- Familiarity with AWS, VPC, and containerization tools.
- Proficiency in Linux architecture and shell scripting.
- Competence in SQL for troubleshooting and system analysis.