Partner with business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case. Work with in-house IT and business project teams to develop user stories,
functional/technical specifications and acceptance criteria. Evaluate and recommend suitable technology while aligning with WOG technology
directions (such as cloud-based, modernization of legacy systems, adoption of SG Tech Stack).
Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment. Plan/review/conduct testing and data conversion to ensure that specifications are met.
Drive system or product readiness for smooth deployment, adoption and operations.
Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase).
Facilitate and propose business process improvements through the use of digital technologies.
Experience and skills requirements
Degree in Computer Science, Information Systems, Information/ Infocomm Technology. Computer or Electronics Engineering or related discipline.
Must have minimum 4 years of working experience in this role.
Participated in at least two full software or product development cycle, preferably using
Proven experience in IT business analysis, application solutioning and design, and testing
Agile Methodology.
Good understanding of customer/user experience, design thinking, user story mapping
and digital product lifecycle management Strong analytical, conceptualisation and problem-solving skills
. Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
A driven and motivated personality with an ability to learn and apply
Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Custconer Relationship Management. Knowledge Management. Service Design Cloud Solutioning Past development or consuting experience (preferrable)
