Customer Service Team Lead / Manager
(Order Management & Logistics)
- Working Days: 5 days (Mon-Fri)
- Working Timing: 830am – 530pm
- Working Location: Harbourfront
- Starting Salary: S$ 4,000 - 6,000
Job Summary
The Customer Service Team Lead oversees the order management process, ensuring excellent customer service delivery. This role manages a team, coordinates with various departments, and enhances customer satisfaction.
Key Responsibilities
- Provide hands-on support for the full order-to-cash function across multiple countries.
- Lead and manage the order management team, ensuring efficient workflow and high-quality customer service.
- Develop and implement order management policies to improve efficiency and accuracy.
- Collaborate with various teams to ensure timely fulfillment of customer orders.
- Review key performance indicators (KPIs) and recommend changes for continuous improvement.
- Ensure adherence to compliance and regulatory requirements.
Job Requirement:
- 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
- Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
- Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.
WhatsApp: +65 9642 0989 (Han)
Email: [email protected]
Chaw Chiaw Han, Reg No：R22106723
The Supreme HR Advisory Pte Ltd, EA No：14c7279
