1. Perform document checks on Instruction (i.e., Board Resolution, Structured Form) for change of account signatories.
2. Conduct ID&V (identification & Verification) where EWSS (Enterprise-Wide Surveillance System) screening is performed for new directors and/or new-to-bank signatory.
3. Create customer profile records for new signers in core banking systems
4. Compare & identify required changes for account signatories
5. Ensure account signatories details and account operating requirements are properly maintained and updated.
6. Ensure all tasks assigned are carried out in accordance with the operating and compliance procedures.
7. Participate in department’s initiatives (process improvements, system enhancements etc.) e.g., Work across business and technology lines and functions to define, analyze and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.
8. Ensure all requests are processed within the agreed service-level agreement (SLA)
9. Coordinate and follow up discrepancy items with relevant parties promptly and escalate any exceptions to supervisor.
10. Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor at once.
11. Attending to email & phone enquiries from BUs (Business Unit) and other teams
12. Handle internal customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units / parties.
13. Stakeholder Management with Regional Ops and Product Team, Risk & Control
14. Accept any ad-hoc duties when assigned
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