Reporting to the Area Manager, your responsibilities include but are not limited to:
- Manage and ensure smooth operation of the food court (aircon/ non-aircon)
- Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows
- Provide development plans to team members in accordance with the company's KPI
- Identify relevant courses for the team members
- Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line
- Propose activities according to market needs
- Provide yearly sales budget proposals for the outlet
- Maintain good working relationships with landlords, relevant authorities/ agencies, licensees and sub-contractors
- Assist inspectors of relevant authorities/ agencies such as NEA, MUIS and Civil Defense during outlet inspection and follow-up actions
- Liaise with landlords on building matters, joint promotions and events
- In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with licensees
- Responsible for sourcing and recommending suitable food types to fill up vacant stalls
- Conduct regular checks on food quality and provide feedback to licensees
- Ensure selling prices of stalls according to licensee agreements
- Assess and provide evaluation of subcontractors' performance
- Supervise and provide guidance to licensees and cleaning contractors to provide high quality of service and achieve housekeeping excellence
- To plan and carry out M&E works according to schedule
F&B (subject to coffeeshop outlets)
- Direct and manage retail stalls according to company SOPs and regulatory requirements
- Mentor and supervise service staff on food handling, service conduct, and compliance to standards
- Required to prepare meals such as toast making and hot foods based on the company's SOPs
- Preparation of hot and cold beverages from scratch and premix
- Advice on operational needs and service consistency
- Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability
- Monitor sales and provide monthly sales reports with recommendations for business reviews with management
- Handle cashiering duties, customers’ complaints and operational issues
- Other work scope as required by business needs
Administration
- Planning work schedule of the team
- Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance
- Handle disciplinary issues, grievances, disputes and work tension among the team
- Handles the termination procedures as per company’s guideline
- Effectively communicate company policies and procedures to team members, licensees and contractors etc
- Accountable for outlet float money, petty cash and daily sales collection
- Responsible for ensuring licensees’ daily sales received, are correct and being bank in
- Timely submission of outlet reports
- Ensure proper cost control on all expenses according to budget
- Carry out necessary actions against licensees and contractors for non-conformance in service, housekeeping and agreements
- Any other assigned tasks
Qualifications & Requirements
- Preferably with Diploma in F&B, supply chain or related courses
- Preferably with at least 3 years’ supervisory role in F&B sector
- Possess good knowledge of WSHA, HACCP & MUIS regulations
- Hands-on with good problem-solving skills relating to food court operations and customer issues
- Ability to foster positive working relationships
