Responsibilities:
Software Technical Services:
- System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance；
- Application Software Services：OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades；
- User Guidance Services：Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training；
- Virus Protection Maintenance：Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals；
Hardware Maintenance Content
- Hardware installation, debugging, network configuration, peripheral installation, and driver installation；
- Detection, localization, and troubleshooting of hardware faults；
- Providing hardware repair and delivery services；
- Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan；
- Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers’ computer skills and efficiency；
- Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs；
Network Issues
- Terminal network connections；
- Terminal network troubleshooting；
- Network connections and troubleshooting from switches to terminals；
Helpdesk Service Content
- Handle tickets assigned by the Call Center and complete them on time；
- Address other Helpdesk tasks as per the client’s work arrangements；
Basic Requirements
- Physically healthy and passed health examinations；
- Familiar with various Windows operating systems and computer hardware (desktop computers, laptops, etc.)；
- Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks；
- Familiar with the configuration of various application software；
- Possess a college diploma or bachelor’s degree in computer science or a related field, with one to two years of relevant work experience.
- Good customer communication skills and the ability to plan and organize work.
