Job Description:
Performing all run activities in respect of CA-CIB process, ensuring :
- SLA and priorities are respected
- Appropriate reaction, in line with the severity of an incident or escalation.
- CA-CIB process are dully followed (service request, change, incident, problem management)
- Management of technical issues, escalations and ensuring good level of delivery
- Primary operational technical support and assist the functional support teams
- Good collaboration between various teams within ITS and also BLI
Continuous improvement of service:
- Propose improvement and solution to reduce repetitive tasks
- Improving complex operations (DRP, Migrations, Major maintenance etc.)
- Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
- Reducing time-to-market by implementing CICD pipelines where possible.
- Improve and standardize existing workflow processes and framework.
- Bridging the gap between Dev and Ops.
Managing knowledge within the team:
- Share the knowledge within AS teams through the WIKI
- Promoting knowledge sharing within the organization (trainings, documentations etc.)
Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…) :
- Act as global coordinator main events.
- Review of major releases roadmaps
- Ensure post checks are documented, performed and report is shared
Requirements:
- The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
- Functional: No functional skills required. Experience in a banking environment is obviously a plus.
- Technical and process
- Minimum 3 years of experience with UNIX environments.
- Minimum 3 years of experience in scripting languages such as Python, Powershell.
- Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes.\
- Experience with task schedulers such as Control-MGood understanding of IT ecosystems and application architectures
Knowledge about
- CICD pipelines, ITIL practices, Agile practices, Lean
- Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus
Soft skills
- Good analytical and problem solving skills
- Proactive and able to propose new ideas
- Positive attitude towards continuous learning and improvement
- Team player
- Curious about new technologies
No functional skills required. Experience in a banking environment is obviously a plus.
