Job Scope
- Supervise 5 inhouse concierge + 20 outsourced concierge
- Owns the service culture, service delivery and operations of the Concierge team and drive the enhancement of service experiences on par with luxury hospitality brands.
- Actively refine the service standards and SOPs; communicate and cascade to team members and our service partner to ensure they are adhered to.
- Manage performance of our service partner, be involved in selection and recruitment of new hires, conduct onboarding where required.
- Attend to special events e.g. VIP visits, service recovery incidents or escalated feedback.
- Actively curate and deliver training contents to constantly refresh the Concierge team on the SOPs, service best practices and other contents.
- Respond to customer feedback emails, collate feedback register on a monthly basis with recommendations on improvements.
- Manage department’s budget and process purchase requisition, invoices, procurement as and when required.
- Any other ad hoc duties as assigned.
Requirement
- Minimum Diploma in any field with experience leading concierge team from property management/real estate sector.
Interested applicants please send your resumes to [email protected]
Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.
