We are looking for an Asst Engineer / Engineer to be part of one or more teams in supporting and maintaining systems, keep them up and running smoothly 24/7. The Asst Engineer / Engineer should have broad technical skills and a working background in the System-Level Maintenance in the following disciplines, Information Technology, basic networking skills, computer/servers/storages, embedded systems and/or UPS.
Responsibilities:
- Involve in one or more teams in supporting in supporting and maintaining systems, keep them up and running smoothly
- Report to the Team Lead/Service Delivery Manager and in fulfilling SLA and KPI in accordance to maintenance contractual agreement.
- Candidate with strong knowledge or skillset will be considered as Team Lead.
- Assist Team Lead/Service Delivery Manager to deliver contract obligation within budget.
- Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders.
- Liaison with procurement and equipment vendors.
- To perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures.
- To carry out Corrective Maintenance in accordance with the maintenance instructions / procedures, involving fault troubleshooting, diagnosis & replacement of software/equipment/module/component at sites and/or workshop.
- Provide engineering services such as engineering reports, supply support, configuration control and management and obsolescence management.
- Provide solutions to technical problem associate with IT systems.
- Ability to install/configure/backup & recovery/manage/troubleshoot servers (MS Server, VMWare and Linux), clients, storages, SharePoint and network related issues with relevant IT security standards.
- Arrange and attend monthly meetings with customers.
- Perform 24/7 off-site standby for fault activation after office hours.
- Required to travel to sites for work
Requirements
- Diploma in Computer Engineering/Computer Science, IT, Networking and/or equivalent
- Minimum of 2-3-year experience in a similar engineering-related capacity.
- Knowledge in managing and maintaining IT and networking equipment.
- System knowledge and technical skill with experience on the following :
- System: Microsoft Windows 7/8/10, Windows Server 2003-2019, SharePoint, Microsoft Exchange 2007/2010, MS_SQL, Office, Active Directory, DNS, DHCP, File Services, FTP.
- System: Red-Hat, Linux
- Virtualization software: VMware
- Networking Equipment: Firewall, Routers, Switches
- NAS Storage: SAN Storage, NetApp Storage
- Good diagnostic and fault solving skills
- Positive work ethics and team player.
- Takes ownership of responsibilities
- Thrive in multi-disciplinary and cross-functional environments
- Able to work effectively in an indoor/outdoor environments
- Knowledge on “know how” to perform clients and servers hardening, OS & software patching will be an added advantage.
- Knowledge in Networking, Microsoft System Administration, SharePoint, Red-Hat, Linux, VMware and Storage functions will be an added advantage.
- Preferably with experience in System-Level Maintenance in the following disciplines is highly preferred (Networking, computer/servers and Storage function). Other Engineering-related experience may be considered.
- Evident in written, verbal and interpersonal skills
- Proficient in MS Office (Words, Power-point & Excel)
- Standby / Recall duties required
