Key Responsibilities:
Application Support:
- Provide second and third-level support for Java-based applications.
- Diagnose and resolve technical issues in a timely and efficient manner.
- Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.
Troubleshooting:
- Analyze, identify, and resolve complex software issues.
- Debug and troubleshoot Java code to fix defects and performance issues.
- Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.
Collaboration:
- Work closely with development teams to understand application functionalities and dependencies.
- Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.
- Communicate effectively with customers and stakeholders to provide updates and resolutions.
Development and Maintenance:
- Participate in the development and deployment of application updates and enhancements.
- Write and maintain documentation for application support processes and procedures.
- Contribute to continuous improvement initiatives to enhance application support and performance.
Incident and Problem Management:
- Manage and prioritize incident tickets and service requests.
- Escalate critical issues to appropriate teams and ensure timely resolution.
- Conduct root cause analysis and provide recommendations for preventing future incidents.
- Any other ad-hoc duties as assigned by supervisor.
Qualifications:
- Education: Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience: Minimum of 5 years of experience in Java development and application support.
- Technical Skills:
- Proficiency in Java and Java EE technologies.
- Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).
- Experience with databases (SQL, Oracle, MySQL) and writing complex queries.
- Familiarity with version control systems (Git, SVN).
- Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.
- Experience with monitoring tools and logging frameworks.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: [email protected]
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
