Job Description
Responsibilities:
- Conduct capability assessments and plan operational transformations aligned with strategy.
- Analyze and document "As-Is" and "To-Be" processes, focusing on digital servicing, productivity, and data insights.
- Collaborate with business units to gather and define functional/non-functional requirements.
- Transition requirements to technical teams, supporting system analysis, testing, and user training.
- Address test findings, manage project changes, and ensure accurate documentation.
Requirements:
- Bachelor’s degree in engineering, business, or finance.
- 10+ years of experience in banking or consulting, with expertise in retail banking operations and products (e.g., CASA, Loans, Wealth).
- Strong skills in process design, problem-solving, and quantitative analysis.
- Proficiency in Lean/Agile practices, customer journey mapping, and digital transformation is a plus.
- Effective communicator with experience in change management and project fundamentals.
Domain Knowledge:
- Retail banking operations, contact centers, and service excellence.
- Familiarity with scalable and cost-effective technology and operational solutions.
EA License number: 11C4879
