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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Associate Support Representative
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Associate Support Representative

Braze Pte. Ltd.

Braze Pte. Ltd. company logo

WHAT YOU’LL DO


As an Associate Support Representative, you will be an integral member of our Global Technical Support Team, responsible for managing post-sale technical relationships with our customers. Acting as the initial point of contact for inbound technical inquiries, you will take ownership of, prioritize, troubleshoot, and develop response plans for complex support issues related to our platform. By collaborating closely with your Global Technical Support teammates and other departments, you will ensure customers can swiftly and effectively overcome any technical challenges they face. Your role may also include participating in an on-call rotation to provide coverage for occasional holiday shifts. Additionally, you will contribute actively to our knowledge database, fostering a culture of learning and sharing insights that benefit both teammates and customers. You will be presented with challenging projects that not only improve your technical skills but also develop your project management abilities, expertise in tooling and automation, and knowledge of mobile ecosystems and more.


WHAT YOU HAVE

  • A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.
  • Familiarity with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems.
  • Excelling in written and verbal communication, with the ability to translate complex concepts into clear, understandable language for diverse audiences.
  • Strong analytical, troubleshooting, and problem-solving capabilities.
  • Ownership of customer cases, with the ability to effectively manage and resolve complex technical issues through debugging and troubleshooting.
  • A genuine passion for helping customers and resolving their issues efficiently and effectively.
  • Thriving in fast-paced, high-volume environments, with adaptability to shifting priorities while multitasking and maintaining performance under pressure.
  • A proactive problem solver with intellectual curiosity, who enjoys collaboration in team settings to address challenges.
  • Successful management of time-sensitive, high-pressure customer issues, showcasing resilience and adaptability.
  • Strong written and verbal communication skills in English.
  • Experience with technologies such as HTML, CSS, APIs, and/or SQL is a plus.
  • Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.

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