Key Responsibilities:
Administrative Tasks:
- Manage correspondence, emails, and phone calls
- Maintain accurate resident records and databases
- Schedule appointments and meetings
- Process paperwork for new residents and handle move-in/move-out procedures
Customer Service:
- Serve as the first point of contact for residents, families, and visitors
- Address inquiries and resolve issues in a timely and professional manner
- Provide information about facilities, services, and policies
Operational Support:
- Assist in coordinating maintenance requests and follow up on their completion
- Help organize resident activities and events
- Support the implementation of health and safety protocols
Financial Administration:
- Process payments and handle basic accounting tasks
- Assist with budget preparation and expense tracking
- Generate and distribute invoices as needed
Compliance:
- Ensure adherence to relevant regulations and internal policies
- Assist in maintaining required documentation for audits and inspections
Reporting:
- Prepare regular reports on occupancy, resident satisfaction, and other key metrics
- Contribute to the development of operational improvement strategies
Qualifications:
- High school diploma or equivalent;
- Previous administrative experience, preferably in a residential or hospitality setting
- Proficiency in Microsoft Office suite and database management
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Customer service-oriented with a professional demeanor
This job description provides a general overview of the role. Specific duties and qualifications may vary depending on the employer and the type of residential facility.
