Job Scope:
- Support Level 1 & Service tasks
- Ensure customer satisfaction in maintenance and support
- Analyse, Troubleshoot, solve assigned tickets by the Team lead.
- Formalize corrective action plans or local workaround within the SLA
- Solve or escalate the analysis to the Level 2 support
- Communicate regularly to keep the customer informed on the progress
- Maintain components of IT infra and backend, including Hardware and Software
- Replacements of Hardware/Endpoint equipment when faulty.
- Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
- Perform Preventive maintenance of servers and wide range of endpoint devices.
- Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
- Perform OS Patching, Anti-virus update, security patching.
- Assist in Change/Service request deployment and testing.
EA License No: 96C4864
Reg. No.: R24121728
