Our client is a leading player in helping companies and countries to optimize energy systems and reduce carbon emissions by data analytics.
Job Summary
We're seeking an Operations and Maintenance Specialist to join our team.
As a seasoned expert in both operational technology (OT) and information technology (IT), you'll oversee the operations and maintenance of our client’s product and applications.
Your expertise will span Resource Management, Building Management, and Carbon Management.
Key Responsibilities
- Serve as the primary point of contact for customers, providing top-notch support and ensuring seamless issue resolution.
- Develop and implement comprehensive operations and maintenance strategies to optimize system performance, capacity, and compliance.
- Collaborate with cross-functional teams, including Sales, Product, and R&D, to identify and address customer concerns, and drive process improvements.
- Conduct regular system audits and risk assessments to ensure adherence to ITIL regulations and ITSM best practices.
- Foster a culture of continuous improvement, identifying opportunities for optimization and implementing changes to enhance customer experience.
Requirements
- A minimum of 5 years' experience in IT operations, technical support, or technical account management.
- Proven track record in managing high-profile customers and delivering exceptional service in a client-facing environment.
- Expertise in managing cloud services, Kubernetes, serverless environments, Docker, and Ubuntu operating systems.
- Hands-on experience with database management systems, including MySQL, PostgreSQL, ClickHouse, Redis, and Kafka.
- Understanding of streaming technology, including Kafka, and ITIL regulations.
- Azure or AWS professional certification is a plus.
- Excellent communication, interpersonal, and project management skills.
What We Offer
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Collaborative and innovative culture
- Competitive salary and benefits package
