Job Purpose:
Support policyholders and Financial Representatives by resolving policy-related issues.
Key Responsibilities:
- Address walk-in queries for Life/General Insurance policies and follow up on unresolved issues.
- Handle feedback, appeals, and minor complaints, ensuring timely resolution.
- Provide excellent customer service and adhere to regulatory standards.
- Assist other service touchpoints like Digital Communications and Call Centres as needed.
- Rotate among Service Centres and complete tasks assigned by the Section Head.
Requirements:
- GCE 'A' Level, Diploma, or Degree; insurance certifications (e.g., BCP, PGI) preferred.
- 1-2 years of customer service experience, ideally in insurance or banking.
- Strong customer focus, integrity, and ability to work independently.
- Proficiency in Microsoft Office.
