Job Responsibilities:-
- Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner;
- Ability to understand customers’ needs and provide appropriate solutions and attention;
- Identify cross-sell opportunities during customer interaction;
- Consistently deliver quality service to our customers to achieve total customer satisfaction;
- Solicit customers feedback and identify problem trends for improvement actions.
Job Requirement:-
- Minimum of ITE, 'O' levels and above (training will be provided);
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be advantages;
- Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service;
- Good analytical skills; passion for working and is good in working with numbers;
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment;
- Passion for working, responsible and with good working attitude;
- Proficient in PC skills including MS Office applications;
- Ability to work on staggered/rotational shifts including alternate weekends and Public Holidays to support 24x7 Contact Centre service operations.
