Job Description
- Maintain and develop all Linux and Windows infrastructure technology to upkeep the services.
- Define and document best practices and support procedures on managing systems and services across all environments
- Proactively monitor system performance and capacity planning, support disaster recovery planning, testing, and execution
- Fault finding, analysis of logging information for reporting of performance exceptions
- Manage, coordinate, and implement software upgrades, hot fixes on servers, workstations, and network hardware
- Maintain and monitor all patch releases, design patch installation strategies, and maintain all systems according to NIST standardization.
- Identify and rectify any complex OS issues, ensure high availability and resiliency of production systems
- Handle the recovery and restoration of servers, provide technical assistance in system diagnostics, documentation, and errors.
- Collaborate with COTS (External) Support Team for scheduled system upgrade, troubleshooting and rectification
- Provide after-hours support for scheduled maintenance, infrastructure related emergencies as well as occasional weekend maintenance.
