Key Responsibilities:
- Business requirements (jointly with BU Specialist).
- Functional requirements (incl. input/output, data, security).
- Non-functional requirements.
- Standard operating procedures, manuals and Release notes.
Job Responsibilies:
Pre-Project Capability Assessment & Transformation Planning
- Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction.
- Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights.
Requirements Analysis & Elicitation
- Collaborate with BU Specialists to elicit and review business requirements.
- Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment.
- Responsible to analyse and define detailed functional and non-functional requirements based on business requirements.
- Identify value based & outcome driven requirements and manage risks through prioritization.
- Write business functional release notes and contribute to deployment plan.
Team Collaboration
- Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements.
- Work with Test Manager to translate business requirements into test scenarios.
- Facilitate / provide "Train the Trainer" on application enhancements.
- Maintain up to date knowledge base related to application features and processes (subject matter expertise).
Testing & Scope Management
- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).
- Perform impact assessment and estimation for Project Change Request.
Job Requirements:
Technical Skills & Experience
- Strong business domain knowledge in retail banking.
- Bachelor’s degree in Engineering/ Business/ Finance or equivalent.
- Minimum 10 years of relevant banking and/or consulting experience.
- Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.
- Understanding of technology and operational processes across functions / departments in the bank/market.
- Resourceful team player.
- Familiar with change management processes and project management fundamentals.
- Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.
- Passionate, diligent and resilient individual with ability to thrive in ambiguity.
- Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
- Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.
Domain
- Retail Consumer banking operations & contact centre.
- Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
- Knowledge of Best Practices & Service Excellence in Technology & Operation Managemen.
