Manage Service Staff and Partners On-Site
- Supervise service staff responsible for shelving, shelf-reading, handling customer queries, and backroom operations.
- Ensure service staff are updated on work processes, policies, guidelines, and SOPs.
- Monitor performance, provide feedback, and highlight issues or commendations to the Team Leader and Library Manager, including patron complaints and compliments.
- Consolidate and submit monthly feedback on vendor performance to the Manager.
- Act as the primary liaison for volunteers at the branch.
Oversee On-Site Systems and Building Maintenance
- Report system access issues and required maintenance.
- Ensure daily checks of system functionality by service staff and report faults as needed.
- Troubleshoot system-related issues.
- Manage IT equipment and system asset housekeeping.
- Report, track, and follow up on building/site faults and maintenance issues.
- Ensure library facilities are clean, well-maintained, and safe for use.
Collection Promotion and Maintenance
- Collaborate with the Branch Manager on collection promotion and upkeep.
- Monitor and analyze collection performance.
- Ensure items are shelved within the stipulated timeline.
- Follow up on damaged, incomplete, or mismatched collection items.
- Process and remove decommissioned books from the library collection.
Handle Customer Queries
- Support the Library Manager in addressing customer feedback.
- Communicate feedback and required actions to staff/service staff for follow-up.
- Collate and report monthly compliments, complaints, and feedback.
- Manage lost and found items within the library.
Crisis Management
- Maintain and oversee PPE items and the First Aid kit.
- Handle crisis situations and escalate communication according to SOPs.
Other Operational Responsibilities
- Assist the Library Manager in preparing the annual library report.
- Oversee the inventory of library supplies, including stationery and pantry items.
Requirements:
- 5 days work week (across Monday - Sunday)
- 1 year contract
- Location: Chinatown
- Salary $4,600
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)
GOREF:10373
