Key Responsibilities
- Handle inbound customer calls, emails, or live chat inquiries in a courteous and professional manner.
- Provide accurate information about banking products, services, policies, and account details.
- Assist customers with transaction inquiries, account troubleshooting, and complaint resolution.
- Process requests such as account updates, password resets, and other routine banking tasks.
- Escalate complex or unresolved issues to the appropriate departments while ensuring proper follow-up.
- Maintain up-to-date knowledge of banking regulations, policies, and procedures.
- Achieve or exceed performance metrics such as customer satisfaction, first-call resolution, and response time.
- Accurately document customer interactions and ensure data confidentiality.
Qualifications
- Proficiency in both English and Mandarin is required, familiarity with business-level Mandarin for communication with stakeholders in China, Taiwan, or Hong Kong is required.
- Previous experience in customer service.
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- Familiarity with basic banking products and services is an advantage.
- High school diploma or equivalent; additional qualifications in finance or a related field are a plus.
- Work hours – 9am – 1pm or 10.30am – 2.30pm (5 days a week)
Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)
