Overview:
5 work's day (Inclusive weekend & PH)
Attractive Basic + Shift Allowance
Structure training provided
Job Description:
- Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
- Respond to customers’ queries and concerns with the aim of achieving first call resolution.
- Follow up promptly with customers to resolve issues
- Provide customers’ feedback to respective business partners to improve customer experience
- Introduce and educate customers on the self-service/automated banking channels.
- Perform after- call administration work
- Use customer service and sales skills to optimise customer satisfaction of each customer contact
- Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services
Job Requirement:
- Previous customer service experience in Call Centre have added an advantage
- Ability to multitask and work in fast pace environment
- Strong verbal communication skills and active listening abilities.
- Able to commit to 24/7 rotating shift work, needs to be comfortable working night shift
- Will be required to work 5 days in a week, including weekends and public holidays
- Permanent opportunities will be possible as well
Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)
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