Inside Sales Specialist (Field Services)
12 month contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Main Responsibilities
- Identifying opportunities for renewal of the existing service plans (and maintenance) for standard and custom systems
- Be proactive in proposing service plans for newly installed standard and custom systems
- Position spare parts as part of the service offering
- Follow-up and keep track of quotes sent (close opportunities)
- Advise customers & Sales representative on the client’s Service Plans & Spare Parts offering
- Guide and support Sales through the different steps of the quotation process, if requested
- Identify new opportunities for a Service Plan (based on past installations)
- Contact Sales Rep, discuss with them about an opportunity to sell a Service Plan.
- Create draft quote with all attachments and share it with the Sales rep.
- Check with Management (specific region), Field Sales Effectiveness (FSE) and coordination team if we have their agreement to assume such coverage.
- Send the quote to the customer. If the customer already has a Service Plan for other systems, we can add the new system to the quote for the renewal of the existing Service Plan.
- Follow up on the sent quote (close opportunity).
- Connect with FSE and identify systems that require multiple spare parts or critical spares in customer’s process, promote the client’s Spare Parts Advisory Service.
- Connect with relevant teams to ensure spare parts for custom systems are identified and queries from customer are addressed (feedback shared)
- Provide all relevant information (items numbers for service and spare parts, and documentation) when contacted by Sales reps.
- Create and Track Unite Tickets, and Cases with Kits Spares for spare parts not set up in the CRM (Salesforce)
Requirement:
- Diploma or Bachelor’s Degree in any fields
- At least 1 year of proven inside sales experience in BioFarma industry
- Experience working with Salesforce.com (CRM) and MS Office package (Excel)
- Excellent verbal and written communications skills
Reg No: R22104540
EA License no: 94C3609
