Job Responsibilities:
Team Management
- Supervise and support baristas.
- Schedule shifts and manage staff performance.
Customer Service
- Ensure excellent customer experience.
- Handle complaints and resolve issues promptly.
Operations
- Oversee daily coffee shop operations.
- Maintain cleanliness and organization.
Quality Control
- Ensure coffee and food quality meet standards.
- Train staff on proper preparation techniques.
Inventory Management
- Monitor stock levels and reorder supplies.
- Minimize waste and manage costs.
Reporting
- Prepare daily sales reports.
- Track performance metrics and suggest improvements.
