Job Responsibilities:
- Collaborate with stakeholders to gather, document, and analyze business requirements for public services and application systems;
- Develop user stories, process maps, specifications, and acceptance criteria to improve workflows and processes;
- Review project deliverables (e.g., test plans, design specifications, reports) for accuracy and completeness;
- Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), and user training;
- Evaluate End of Support (EOS) upgrade proposals and provide technical recommendations;
- Support audits, monitor contractor compliance with policies, and ensure project governance;
- Provide maintenance and technical support for systems, including process automation and troubleshooting;
- Collaborate with external parties and ICT providers for system enhancements and maintenance;
- Ensure project deliverables meet compliance standards and address security, performance, and functionality impacts.
Job Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred;
- Strong knowledge of application support, SDLC, and IT project implementation;
- Experience in requirements gathering, business analysis, UI/UX design, and automated testing (e.g., Tricentis TOSCA);
- Familiarity with cloud platforms, Java, Power Builder, Delphi, ASP.Net, and government projects;
- At least 5 years of experience as an IT System/Business Analyst or equivalent;
- Strong stakeholder management, interpersonal skills, and ability to work independently to meet deadlines.
We regret to inform that only shortlisted candidates will be contacted.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
