Responsibilites
- Consideration of planning to optimise the utilisation of full time auditors
- Ensure that overall scheduling (recertification, surveillance, RFA and any special audits) is managed according to the scheduling KPIs
- Minimise the cost of scheduling specialists and subcontractors when FTEs are available
- Safeguard attrition rate by supporting recertification sales in pre-scheduling existing clients
- Extract the key information in Tableau system for maintaining certification lists to be recertified (send reminders for recertification sales so no client is missed)
- Participate in monitoring operation performance as per TQR
- Ensure advanced scheduling for all certification audits and training based on KPI
- Scheduling and coordinating the planning for key accounts client pertaining to operation needs and the coordination of required audits until the completion of the required assessments
- Handling RFA requests from other BV counterparts worldwide for performance of audits locally and within the region if needed
- Liaise with auditors (both FTE and Associates) for scheduled and planned audits
- Confirmation of schedules with clients and monitoring support for recertification sales preventing attrition
- Support technically in verifying the posted approved auditor's technical codes as basis for auditor assignments through Siebel
- Optimisation and management of Siebel systems for scheduling and monitoring operations related performance
- Coordinate with BV Certification commercial team to allocate auditors, manage the corporate schedules for large contracts and liaison to other BV counterparts
- Support to RCL scheduling assurance of availability of file approvers accordingly
- Ensure correct reflection of billable activities for correct invoicing
- Monitoring of auditor utilisation
- Reporting of achievement of KPIs set by TQR
- Support the coordination of approvals of auditors competency and witness planning for accreditation requirements, 17021 requirements and other regulatory support requirement
- Ensure the administrative support is provided when necessary
- Maintain excellent relationship with customers and peers
- Any other duties deemed necessary and appointed by superior
Responsibilities
- Diploma in any discipline
- Fresh graduates are welcome to apply
- Relevant of planning/scheduling experience in related industry will be an advantage
- Good proficiency in Microsoft Office
- A good team player and good communication skills
