- Overseeing day-to-day operations and transactions related to freight forwarding and associated activities.
- Coordinating import and export processes to guarantee on-time delivery of shipments as per client schedules.
- Collaborating with international offices, agents, carriers, co-loaders, and suppliers to ensure timely arrival and delivery of goods.
- Inputting shipment information into the freight management software system.
- Managing the preparation and submission of shipping documentation.
- Ensuring accurate and timely billing and closure of all job files.
- Addressing and resolving customer complaints or disputes, as well as issues with shipping lines.
- Carrying out additional duties and tasks assigned by the company.
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