Responsibilities
• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions
• Prepare for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration and provide a fast break-fix solution and service
• Ensures network platform is functioning properly at the customer site.
• Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements
• Provide preventive maintenance such as patching and firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers
• Any other ad-hoc duties as required or assigned
Requirements
• Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.
• At least 1 year of experience in network support
• Good knowledge of the following, but not limited to:
• Firewall technologies (high availability, virtual firewall concept)
• IP load balancer
• Campus Network Design, Distribution and core switches, Wireless
• Network Access Control
• Router configuration (high availability)
• LAN and WAN administration
Licence no: 12C6060
