- To lead the Aftersales Service team in achieving the Company’s set goals and ensure that business objectives, KPIs in service delivery, customer service satisfaction, service processes and operating profits are being monitored closely and met accordingly.
- Responsible in achieving monthly budgeted service turnover and operating profit through daily cars intake and operating expenses.
- Ensure that the quality of service and repair work performed daily are closely monitored and to meet the required Principal’s standards.
- Maintain workshop efficiency, productivity and utilization usage for workshop staffs through close monitoring via daily time analysis report.
- Responsible for recruitment and deployment of staff under his charge to ensure that daily operations run optimally.
- Maintain and ensure that the service centre meet the government regulations such as Workplace health and safety of our workshop and frontline employees.
- Ensure Service Centre daily work processes, workshop diagnosis networking, software and equipments are maintained and meet retail standard requirements.
- Determine the degree of efficiency, productivity, utilization rate, service sales turnover, net promoter score (NPS), on a monthly basis by evaluating the time analysis report, management report and VOC report.
- Assess the need to purchase and authorize the ordering of workshop consumable items, tools and equipment.
- Conduct periodical review of the performance of individual staff to ensure that work attitude and performance are in line with the Company’s objectives.
Job requirements
- Broad understanding of all aspects of the automotive industry.
- Minimum 5 years of experience in premium brand automotive business
- Minimum 5 years management experience
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to:
EA License No.:99C4599
