Location : Tiong Bahru/ Bukit merah area
Sales Support & Quotation Management:
• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.
• Liaise with Site Engineers to understand customer needs and provide necessary support.
• Assist in the preparation of sales proposals and offer technical solutions where appropriate.
Inter-Section/ Departmental Coordination
•
Purchasing & Product Sourcing
• Support purchasing roles by ensuring that materials and products are sourced in line with customer
requirements and job timelines.
• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly
defined.
Administrative & Documentation Tasks
• Maintain and update customer databases, ensuring accurate and up-to-date information including customer
details, sales history, and service records.
• Organize and file documentation records related to quotations, purchase orders, and customer & supplier
interactions.
• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and
professional manner.
• Provide administrative support for sales meetings, product presentations, and other related events.
Customer Satisfaction Monitoring
• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the
overall customer experience.
• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further
action.
Requirements
• Mech/ Chemical Engineering Degree so that can easily understand engineering terms.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications (Word, Excel, Outlook)
• Ability to handle multiple tasks, work under pressure, and meet deadlines.
