Job Responsibilities
- Serve as the primary point of contact for patients, external partners, and internal operations.
- Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
- Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
- Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
- Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
- Actively promote clinic services through effective communication and cross-selling techniques.
- Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
Job Requirements
- Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
- Prior experience in a healthcare, clinic, or spa setting is preferred.
- Passion for TCM or the healthcare industry.
- Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
- Strong customer focus, self-motivation, and sales-oriented mindset.
- Proactive, enthusiastic, independent, compassionate, and a positive learner.
- Excellent interpersonal and communication skills.
- Strong multitasking, prioritization, and independent work abilities.
- Proficiency in Microsoft Office and Google Suite applications.
Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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