Duration: 1 year
Location: Loyang Lane
Working Hours: Monday - Friday 8am to 5pm
Responsibilities:
- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
- Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.
Requirements:
- 2-4 years of related work experience
- Experience in Program Management and/or Customer Support
- Experience in a warehouse environment
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work in a very fast-faced environment with a high degree of accuracy
- Ability to effectively multi-task
- Ability to manage multiple and competing priorities
- Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin
