1-month completion bonus
Work Location: Paya Lebar Quarters
Work Days: Mon - Fri, 9am to 6pm
Job Summary:
To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.
Job Description:
- Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
- Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
- Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
- Provide excellent customer service experience; and
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
Requirements:
- GCE A Level and above
- Possessed professional certification in Insurance (i.e. M9, M5 and CHI)
- 3 years’ experience in customer servicing role (Life Insurance) is preferred
Please contact Terence at +65 9645 4048 your resume directly for fast response.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
