- Position : Customer Service Officer (IT- Helpdesk Support/ Incident Report/ Ticketing)
- Location : Mount Faber (Attached to the Vendor)
- Working hours : 5 Working day: Monday to Friday - 9am-6pm
- Salary (commensurate with experience) : Up to $3800 + Annual Leave Transportation Allowance + Medical
- Duration : Contract for 6 Months – Renewable
- Industry : Technology/ IT Network
Main Responsibilities:
- Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.
- Respond promptly to incidents, conducting thorough investigations, and providing timely temporary and/or permanent resolutions.
- Conduct root cause analysis for incidents and proactively implement measures to prevent recurrence. Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
- Proactively monitor and measure the performance and availability of systems, using appropriate monitoring tools and methodologies. Identify and implement corrective actions to improve system performance and availability based on the findings.
- Monitor and maintain agreed service levels, such as response times for service requests and system availability. Document and regularly update system configurations, and provide comprehensive reports to relevant parties on a regular basis.
- Develop and implement comprehensive service continuity measures, including robust backup/restore procedures and disaster recovery plans, to ensure uninterrupted business operations in the event of a disruption.
- Provide expert technical advice and guidance on systems to customers and project teams, assisting them in making informed decisions and resolving complex technical issues.
- Manage the resources and schedule for system implementation and operation activities, ensuring optimal utilization and adherence to timelines
Requirements:
- NO EXPERIENCE REQUIRED - must be from IT background - Training Provided
- At least 2 years’ experience in Customer Service/ Help desk is preferred
- Higher Nitec Certification IT Field or any related discipline.
- IT support and helpdesk experience will be a plus
- Good Communication Skills who can write in details the incident report to submit to the vendor
Email to: [email protected] or call me at: 6398 5689 for more information.
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Jane Chua
Associate Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
