Responsibilities:
- Manage and analyze cases to determine required follow-up actions.
- Communicate effectively with appellants and internal stakeholders to address and resolve issues.
- Collaborate with various agencies to retrieve necessary data and inputs, ensuring compliance with process workflows.
- Investigate process gaps, identify root causes, and provide actionable recommendations for improvement.
- Coordinate with business process owners, ground users, and technical teams to implement changes.
- Support and conduct audits, track report submissions, and ensure compliance with reporting standards.
- Provide accurate and concise responses to queries received via phone or email, ensuring clarity and professionalism.
- Perform administrative tasks to ensure the completeness and accuracy of all processes.
Requirements:
- Demonstrated customer service experience with a strong track record of competency.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proven leadership experience is a plus.
- Detail-oriented, disciplined, service-oriented, and a collaborative team player.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [email protected] for immediate processing.
Only shortlisted candidates will be notified.
