Responsibilities
- Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
- Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
- Point to point enquiries from customer
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set
- Maintain a positive and helpful approach in interactions with all customers
- Other ad hoc duties as assigned by Supervisor
Requirements:
- Minimum A levels/Diploma
- Prior experiences in call centre is highly preferred or customer service experiences
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]
Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.
