Service Delivery Managers (cybersecurity) often have the following duties and responsibilities:
- Manage the delivery of services to clients and ensure they meet the agreed service level agreements and operational level agreements
- Identify and rectify service delivery issues, including conducting root cause analysis
- Develop and implement service improvement plans
- Manage client relationships and handle clients’ expectations
- Coordinate and manage project teams and service providers
- Prepare and present regular and accurate reports to stakeholders
- Ensure that the delivery team is adequately trained and resourced
- Implement service delivery standards and monitor compliance
- Work closely with sales and marketing teams to drive service sales and profitability
- Keep track of emerging trends in service delivery and implement best practices
- Ensure compliance with health and safety regulations
