The Microsoft Dynamics 365 Technical Consultant will act as a liaison between customer and internal teams on Microsoft Dynamics CRM projects (implementations, customizations, migrations, and more). The D365 Technical Consultant may be responsible for one or more aspects of the project including business analysis, configuration, data, training and support with a focus on the technical aspects. The candidate must be extremely detail-oriented, could multitask, be meticulously organized, and be able to prioritize multiple demands in a fast-paced environment. The D365 Consultant carries the ultimate responsibility for meeting the customer requirements and completing the project.
Roles and Responsibilities:
- Lead and facilitate the design and architecture sessions with clients.
- Mentor other consultants in terms of technical skills.
- Be an advisor to customers and other consultants.
- Help customers define processes when there are no processes in place.
- Advise customers on best practices for CRM processes, user interface, and architecture.
- Assist technical consultants with architecting CRM related customizations, and report to model the client’s organizational processes.
- Create Technical Specifications documentation for the project.
- Create a detailed project scope document for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project.
- Write specifications for customizations, data migration, and system integrations.
- Facilitate team resources in the implementation of data migration and translation, data integration, training and custom development, and reports.
- Schedule work to be done and follows up to ensure completion within the project schedule.
- Supervise the tasks and deliverables of the project team to meet project milestones and deliverables.
- Maintain risks and issues lists.
- Conduct risk mitigation with client project team.
- Guide the project along through daily communications with the customer.
- Conduct at least a weekly status meeting (may be more) and send weekly status updates.
- Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes.
- Impart training to super users and end users, as needed.
Ability to code and carry out D365 development programming related to:
- Customizations on Microsoft Dynamics CRM 2013 and above.
- SQL Integration Services.
- Development of reports using SQL Reporting Services.
- SDK and/or Developers Toolkit.
- Programming languages such as C#, ASP.NET, HTML, JavaScript, Azure Services & API.
- Azure services & Administration.
Requirements:
- Bachelor’s Degree or Master Degree in Computer Science or related.
- At least 5 years of Dynamics 365 Technical Lead experience.
- Up-to-date understanding of business processes, issues, and technology especially related to the operation of a sales, marketing, and customer service departments within an organization.
- Excellent verbal and written communication.
- Professional demeanor.
- Feels comfortable talking with clients at all levels of within an organization.
- Ability to balance short-term demands while maintaining the long-term vision needed to guide a customer through the implementation process.
- Advanced use of JIRA, Microsoft Project, Excel, Word.
