Customer Service, Call Center
12months initial contract
Pasir Panjang, SG
•Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
•Follow-up on all outstanding incidents/cases
•Logged all calls reported into the case management system.
•Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
Requirements:
•Minimum 1 year of call center experience
•Having good communication skills (speaking and writing)
•Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
•Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
