Assistant Supervisor

Location: Kimberly Street, George Town.

Assistant Supervisor Job Description

• Ensure high standards of service and operations at all times.
• Brew beverages following in-house recipes to maintain consistent taste and presentation.
• Perform quality control checks to ensure beverages meet the recipe and taste expectations.
• Set sales targets and create action plans to achieve them.
• Prepare weekly staff schedules and ensure adequate staffing to meet operational needs.
• Source, hire, and train new staff for the outlet.
• Manage inventory to ensure enough stock to meet daily sales targets.
• Handle outlet transactions (cash, card, e-wallet) accurately and securely.
• Monitor and manage outlet costs (raw materials, staffing, utilities) to meet profitability goals.
• Ensure all staff follow outlet operational guidelines and procedures.
• Provide excellent customer service and resolve complaints promptly.
• Maintain outlet cleanliness and ensure equipment is in good condition; arrange for maintenance if needed.
• Participate in operational tasks, including beverage preparation, cashier duties, and other relevant tasks.

Requirements:

• Minimum SPM certification.
• 3 years of experience in F&B outlet management.
• Team player, able to achieve outlet targets and ensure smooth operations.
• Self-motivated to keep skills and knowledge up to date.
• Basic computer skills (Excel, PowerPoint, etc.).
• Own transportation and willing to travel.

Benefits:

• Sales Target Commission
• Attendance Allowance:

Basic salary: RM2400 /month

Attendance Allowance: RM400 /month

Working Hours: 8 hours/day, 6 days/week